Case Study: BlueStar achieves back-office transformation, real-time visibility and faster invoice processing with Datamatics

Back Office Process Optimization For A Large Air Conditioning Manufacturer

BlueStar, India’s leading air conditioning and commercial refrigeration company (USD 682M revenue, ~2,800 employees and an extensive network of channel partners and service associates), faced inefficient back-office operations: poor visibility into AMC/warranty and channel partner workflows, slow manual processes, lost or duplicate payments, a complex dealer matrix across 450 partners and 22 international locations, and no standardized KPI/MIS. To tackle these issues, BlueStar engaged Datamatics to deploy a channel partner management solution including a web-based portal, ERP integration, and KPI-driven MIS.

Datamatics designed, developed and implemented the integrated solution—web portal for real-time status, ERP integration to eliminate stand‑alone systems and errors, and KPIs/MIS for performance tracking—delivering measurable gains: 100% improvement in invoice receipt confirmation (now <7 hours), 100% improvement in document retrieval (now instantaneous), 95% faster MIS delivery to partners (from 15–30 days to weekly), 90% faster email notifications (now instantaneous), 85% improvement in payment verification (now every 24 hours), and a 20% reduction in invoice processing cycle time (now 7 days). Datamatics’ solution increased transparency, removed duplicate invoices, reduced errors and boosted productivity across BlueStar’s channel ecosystem.

BlueStar