Case Study: Largest Air Conditioning Manufacturing Company achieves streamlined back-office operations and faster, error-free invoicing with Datamatics

Back Office Process Optimization for a Large Air Conditioning Manufacturer

Largest Air Conditioning Manufacturing Company, India’s largest central air‑conditioning company with 29 offices, 6 manufacturing facilities, ~1,200 dealers and ~2,800 employees, faced slow, manual back‑office processes across Warranty & AMC Management, Sales Order Processing, Billing and Dealer Payments. Complexities included lack of visibility into AMC/warranty/channel operations, a 450‑partner dealer matrix across 22 countries, frequent lost/duplicate payments, and no standardized KPIs. Datamatics was engaged to address these challenges with a channel partner management solution.

Datamatics implemented a web‑based portal with real‑time dashboards, SAP/ERP integration, image repository, automated workflows and KPI‑driven MIS. The engagement eliminated duplicate invoices, cut invoice receipt confirmation to under 7 hours (~100% improvement), made document retrieval instantaneous (from 7 days), improved MIS delivery by 95% (now weekly), sped email notifications by 90%, moved payment verification to daily (85% improvement) and reduced invoice cycle time by 20% (to ~7 days). Datamatics’ solution delivered faster, more accurate decision‑making, improved cash flow and measurable ROI for the customer.