Case Study: Leading Dermatology Clinic achieves 80% reduction in patient wait time with Datamatics appointment-scheduling solution

Appointment Scheduling App to Enforce Social Distancing for a Leading Dermatology Clinic in North America

Leading Dermatology Clinic, a premier dermatology and skin care center in North America, needed to cut patient waiting times, enforce social distancing through digital check‑in and appointment tracking, and ensure HIPAA‑compliant handling of patient data. Datamatics was engaged to provide a digital appointment‑scheduling platform, including a hybrid mobile app built on Xamarin and Aptible‑powered compliance features.

Datamatics implemented the mobile app with real‑time service alerts, an admin console, insurance auto‑population, and Aptible‑backed HIPAA security, enabling remote check‑in and better queue control. The solution delivered measurable benefits: an 80% reduction in on‑site patient waiting time, a 35% decline in customer churn, improved patient confidence in social distancing, and enhanced patient data security.