Case Study: North American Aviation Organization achieves 50% operational cost reduction with Datamatics Microsoft Dynamics 365 upgrade

A North American Aviation Organization Reduced Operational Cost by 50% with MS Dynamics 365 Upgrade

North American Aviation Organization, a UN‑created aviation agency headquartered in Canada with 3,000+ employees, faced an outdated on‑premise Microsoft CRM that limited scalability, flexibility and access to new features. The legacy system drove high server maintenance and support costs and could not integrate with cloud solutions, so the organization engaged Datamatics to upgrade the platform to Microsoft Dynamics 365 Online.

Datamatics assessed the environment, built a migration roadmap and moved customizations (entities, forms, views, dashboards, workflows and plugins) and data to Dynamics 365, using the KWS (Kingsway Software) SSIS toolkit and bespoke integrations for third‑party tools. Datamatics’ migration delivered measurable benefits: a 30% reduction in maintenance costs, 50% reduction in manual effort through marketing automation, and improved scalability, reliability, security and access to advanced analytics and Azure machine learning.