Case Study: India’s Most Prominent Public Sector Bank reduces turnaround time by 95% with Datamatics TruBot

a major public sector bank cuts turnaround time by 95% with Datamatics

The client, one of India’s most prominent public sector banks, faced significant challenges in handling service requests for waiving charges. This manual process was error-prone and often took more than 48 hours per request, leading to customer frustration and low productivity. To address this, the bank partnered with vendor Datamatics.

Datamatics implemented its Robotic Process Automation (RPA) product, TruBot, which automated the validation and charge reversal process by integrating with the bank's core system. The solution delivered a 95% reduction in turnaround time and a 900% improvement in productivity for the bank.