Case Study: a major healthcare organization achieves real-time ICU communication with Datamatics' cloud-based patient communication app

a major healthcare organization enables 24/7 ICU communication with Datamatics, achieving 99.6% availability

A major healthcare organization faced a critical challenge in its ICU, where isolated patients were unable to communicate, leading to family frustration and increased burden on caregivers. They needed a secure, cloud-based solution to bridge this communication gap. The vendor, Datamatics, was engaged to develop a managed service to address this urgent need.

Datamatics implemented a robust AWS cloud-based healthcare communication application featuring a "Hold to Talk" voice messaging system and end-to-end data encryption. This solution provided a 24/7 communication channel, achieving 99.6% high availability. The measurable impact was significant, with 51.8 thousand voice messages processed, which greatly offloaded hospital staff and enhanced real-time connectivity between patients, families, and care teams.