Case Study: a leading US call center reduces AHT and improves CX with Datamatics AI-powered noise cancellation

a leading US call center reduces AHT by 12% with Datamatics

A leading US call center faced significant challenges with background noise disrupting customer calls, leading to increased average handling time, frequent call drops, and customer frustration. To address these issues and protect their reputation for exceptional service, they partnered with Datamatics to implement an AI-powered noise cancellation solution.

Datamatics deployed its AI-driven noise cancellation solution within a 24/7 omnichannel contact center. This implementation resulted in a 12% reduction in average handling time, a 20-25% decrease in repeat calls, and a 14% increase in sales. Furthermore, customer satisfaction scores jumped from 81% to 90%, dramatically improving both the customer experience and operational efficiency for the client.