Case Study: Leading service provider to the UK's NHS achieves 70% reduction in manual effort with Datamatics Intelligent Automation Platform

A Leading Service Provider to the UK's National Health Service (NHS) Achieved 70% Reduction in Manual Effort with Datamatics Intelligent Automation Platform

Leading National Health Service Provider, a software company supporting the UK’s NHS portal with lab report handling, patient onboarding and documentation, struggled with complex workflows, missing APIs in legacy systems and heavy reliance on manual processing. Datamatics was engaged to address these issues using its TruBot RPA platform and Azure cloud deployment to reduce errors, streamline administration and increase scalability.

Datamatics deployed TruBot on Azure to automate repetitive, rule-based tasks across lab report processing and patient‑onboarding workflows, eliminating manual handoffs and enabling remote, scalable access. As a result, Datamatics delivered a 70% reduction in manual effort, achieved 100% accuracy, processed over 52,000 lab reports and saved 870 manual clinical hours.