Case Study: Leading Professional Services Giant achieves 50% increase in customer satisfaction with Datamatics' multi-tenant Azure microservices solution

A leading professional services giant increases customer satisfaction by 50% with multi-tenant Azure-based microservices architecture

Leading Professional Services Giant, a North American firm with 16,000 employees and $850M in revenue, needed to enhance its cloud-based CRM for a global salesforce using a microservices architecture while preserving service quality, optimizing network utilization, and minimizing migration costs. They engaged Datamatics to implement these enhancements on top of the existing application and improve the IB Business Users’ experience.

Datamatics delivered a multi-tenant, Azure-based microservices solution — containerized services with a database per tenant, CI/CD pipelines, data encryption, and auto-horizontal scaling with high availability and disaster recovery — plus support for on-premise and cloud hosting. The Datamatics implementation produced measurable results: 30% faster onboarding of new customers, a 50% increase in customer satisfaction, a 29% rise in user base, and reduced maintenance costs through isolated tenant management and scalable operations.