Case Study: Leading North American Logistics Giant achieves 40% reduction in cycle time with Datamatics' Linehaul Mobile App

A Leading North American Logistics Giant Reduces Cycle Time By 40% with a Line Haul Mobile App

Leading North American Logistics Giant faced slow, paper-based dispatch processes and poor driver access to real-time schedules on Zebra devices, causing long IVR wait times, limited offline access to critical documents, and the need for single sign-on across multiple apps. To address these challenges the customer engaged Datamatics to provide a mobile-first solution that would centralize communication between drivers and the central dispatch team and reduce cycle times and costs.

Datamatics built a Linehaul mobile app with OKTA single sign‑on, Trimble Co‑Pilot integration for real‑time tracking, caching for offline document access, and a scalable architecture managed end-to-end by Datamatics. The solution delivered measurable results: a 40% reduction in cycle time, a 23% reduction in IVR wait times, a 27% increase in uptime from offline documentation availability, and improved employee retention.