Case Study: Leading International Airport in India Achieves 60% Efficiency Increase with Datamatics' Digital Business Automation Platform

A leading international airport in Asia increases efficiency by 60% with a digital business automation platform

Leading International Airport, a 4,000‑acre airport in India, faced paper‑based processes, lack of digital operations and in‑house technical expertise while needing to automate day‑to‑day functions across 30 departments and revamp 178 business processes. Datamatics was engaged to deliver a digital business automation platform including Business Process Management and an Integrated Document Management System (SharePoint DMS) to modernize core operations and enhance the passenger experience.

Datamatics implemented modern SharePoint sites with MS Flows/Nintex workflows, integrated SAP via Theobald ECS Core, deployed Azure cloud, introduced DevOps practices and mobile access (e‑Palm), and delivered a centralized SharePoint DMS. The Datamatics solution produced a 60% increase in overall efficiency, a 28% rise in customer satisfaction, a 30% reduction in costs, and a secure, compliance‑driven document management system.