Case Study: a leading general insurance provider achieves 65% faster NCB validation with Datamatics TruBot

a leading general insurance provider reduces NCB validation turnaround time by 65% with Datamatics

A major general insurance provider in India faced significant challenges with its manual process for validating No Claim Bonus (NCB) slabs. The team had to navigate disparate data sources and outdated portals to verify customer policy history, which was time-consuming, error-prone, and hindered scalability. To address this growing inefficiency, the insurer partnered with vendor Datamatics.

Datamatics implemented its TruBot Robotic Process Automation (RPA) platform to automate the NCB validation workflow. The bots were configured to autonomously access multiple external sources, extract policy details, verify eligibility, and update the core system, creating a touchless process. This solution from Datamatics achieved a 99% accuracy rate and reduced the turnaround time for policy issuance by 65%.