Case Study: Leading Entertainment Company boosts subscriptions 12% and improves throughput 15% with Datamatics Service Cloud Automation

A Leading Entertainment Company Streamlined User Subscriptions with Salesforce Service Cloud Automation

Leading Entertainment Company, a renowned on-demand video streaming platform and the digital arm of a major East Indian media group, needed better visibility into service-team activities, consolidated customer and ticket data, streamlined sales/onboarding/support across B2B/B2C/B2G channels, and stronger security. Datamatics was engaged to deliver Service Cloud Automation (Salesforce) to unify fragmented data and give the business a single pane of glass for customer and operational information.

Datamatics built a unified system with 40+ processes, 76 reports, 7 dashboards, support for 60+ users and 6 external integrations, enabling lead/opportunity management, quoting, onboarding, JIRA issue resolution and automated KPI calculation. The Datamatics implementation accelerated reporting with faster API integration (90% productivity improvement), improved customer experience and business throughput by 15%, increased subscriptions by 12%, and produced over $10K in operational cost savings.