Case Study: Leading Asian Bank achieves 20% efficiency gain by automating beneficiary management with Datamatics

A Leading Asian Bank Increases Efficiency by 20% by Automating Beneficiary Management with a Digital Platform

Leading Asian Bank, a regional development bank in the Philippines, faced inefficient, error-prone manual beneficiary data capture, no system for beneficiary updates or alerts, prolonged approval cycles, and performance and administration challenges. Datamatics was engaged to digitize document handling, beneficiary management and notifications using its Beneficiary Updating System (BUS), Compliance Verification System (CVS), Grievance Redress System (GRS) and AI/text analytics capabilities.

Datamatics implemented BUS, CVS and GRS, integrated existing ICT services, and deployed AI/text analytics to classify grievances, extract beneficiary details, automate approvals and streamline notifications. The solution digitized processes, improved cost efficiencies, increased authenticated beneficiaries by 30%, boosted organizational efficiency by 20%, enhanced agent productivity, and raised market penetration of government programs.