Case Study: Large Indian NBFC achieves 75% faster loan disbursal turnaround with Datamatics (TruBot & TruCap+)

A large NBFC reduced their turnaround time by 75% after automating loan disbursal process

Large Indian Non-Banking Financial Company (NBFC) faced high volumes of sensitive loan requests, a time-consuming manual eligibility verification that took about 5 minutes per request, and frequent keying errors and misplacements. To increase productivity and reduce errors the NBFC engaged Datamatics to automate the loan disbursal eligibility process using its TruBot RPA and TruCap+ Intelligent Document Processing (IDP) tools.

Datamatics implemented TruCap+ to auto-capture data from incoming Excel loan files and deployed TruBot to apply business rules, cross-verify records in the FinnOne lending application, and perform automatic approval, disbursal or exception routing. The automation delivered 100% accuracy, eliminated rework from keying errors and reduced turnaround time (TAT) by 75%, significantly increasing processing capacity and operational efficiency.