Case Study: Global Risk Management Products & Services Provider reduces turnaround time by 76% with Datamatics

A global provider of risk management reduces TAT by 76% with automation

Global Risk Management Products & Services Providing Company, a U.S.-based provider of specialty insurance and risk‑management products, struggled with high volumes of multi‑page, variably formatted claim documents that were processed manually. The scattered fields across different templates made data capture slow and error‑prone, driving up overheads and elongating turnaround times. Datamatics was engaged to streamline claims processing using its TruCap+ Intelligent Document Processing and TruBot Robotic Process Automation solutions.

Datamatics deployed TruCap+ to automatically extract data from multi‑page claims and TruBot to validate, correct and upload the data into the client’s systems while routing exceptions into a workflow. The solution cut document processing from 30 minutes to 3 minutes per document, achieved 99% accuracy, reduced exceptions from 13% to under 2% and lowered overall turnaround time by 76%, delivering a highly scalable, lower‑cost processing model.