Case Study: Leading BPO and KPO Services Company achieves 5x faster bench visibility and 100% manual-effort elimination with Datamatics RPA

A BPO Improved Visibility of on-bench Employees Through Timely Information Dissemination Using RPA

Leading BPO and KPO Services Company faced a tedious, manual weekly process to retrieve and circulate records for 2,500 on-bench employees, resulting in poor visibility, non‑timely information and low billability. They engaged Datamatics to automate the process using Robotic Process Automation (RPA).

Datamatics delivered an end-to-end RPA solution with an unattended bot that logged into the company portal, downloaded and filtered Excel dumps, shortlisted resources and emailed ~63 client-facing managers for rapid deployment. Datamatics’ solution cut cycle time from 30 to 6 minutes, reduced process time to one‑fifth, eliminated manual effort entirely, and improved timely information dissemination and resource allocation.