Case Study: Leading UK Insurer achieves streamlined multi-life underwriting with Datamatics

Improving Multi-Life Underwriting Efficiency A Leading UK Insurer Enhanced Operational Performance

Leading UK Insurer, a major healthcare and insurance provider in the United Kingdom, was struggling with a legacy multi-life underwriting process that relied on disconnected systems and manual work. Poor integration with the core claim processing system made it difficult to assemble information efficiently, while the lack of real-time, automation-driven insights slowed underwriting and created inconsistencies.

Datamatics implemented an AI-driven underwriting transformation using SQL Server, Kingsway Software’s SSIS packages, and an online CRM platform. By migrating and integrating data and adding a Business Rule Management System, Datamatics enabled automated triage and medical-condition assessments, delivering easier integration with claims processing, improved maintainability, and streamlined workflows.