Case Study: Leading Global Biopharmaceutical Company improves patient enrollment accuracy and efficiency with Datamatics

Patient support transformation improving enrollment accuracy and experience at scale

The Leading Global Biopharmaceutical Company needed to improve the accuracy and efficiency of its patient support operations, which were hindered by manual, paper-based, and fragmented enrollment and eligibility workflows. Working with Datamatics, the company sought a scalable solution to reduce errors, speed up processing, and improve the patient experience across its complex support programs.

Datamatics implemented a digital patient support solution with a secure web-based enrollment and survey application, centralized data collection, structured fax handling, and real-time eligibility evaluation. The result was a 70% reduction in data errors within two quarters, a 10–15% increase in patient enrollments, a 34% boost in process efficiency, and a 50% overall cost reduction.