Case Study: Global Door Security Solutions Company achieves real-time analytics and 95%+ SLA performance with Datamatics

How Datamatics Drove Enterprise-Wide Impact

Global Door Security Solutions Company, a global leader in door opening and electromechanical security solutions, needed stronger configuration management, expert ITSM support, real-time reporting, and 24/7 functional support across its ServiceNow environment. The company also wanted customized dashboards and analytics to better serve users across regions and business functions, and it turned to Datamatics for help.

Datamatics enhanced and supported multiple ServiceNow modules, including incident, request fulfillment, change, and problem management, while building real-time analytics, customized reports and dashboards, and service catalog items with approval workflows. The results included 95%+ SLA resolution for incidents and service requests, more than 300 new catalog items, 1,200 reports for end users and customers, and successful onboarding of multiple regions and 50,000+ users with no downtime.