Case Study: Leading Wheel Manufacturer achieves faster, more accurate wheel fitment matching with Datamatics

Transforming a Wheel Manufacturing Business With Agentforce

The Leading Wheel Manufacturer, a trusted maker of high-performance custom wheels, struggled with a slow and error-prone vehicle-to-wheel matching process. With more than 63,000 vehicle records in Salesforce and a 250,000-record external fitment database, its team had to manually cross-check specifications like year, make, model, PCD, and bore size, causing delays and bottlenecks in customer responses.

Datamatics implemented Salesforce Agentforce and unified over 313,000 records into a single fast system. The custom agent let staff filter vehicles, pull fitment details, and match wheel inventory in real time, cutting matching time from minutes to seconds, virtually eliminating errors, and improving productivity and customer experience.