Case Study: Software Development Platform Company achieves secure real-time ICU communication with Datamatics

Patient Communication App Closing the Gap between ICU Patients, Families, and Care Teams

The Software Development Platform Company helps businesses build, launch, and scale applications quickly, but a major healthcare organization needed a better way to connect ICU patients, families, and care teams. In a fast-moving ICU setting, existing phone calls and ad hoc digital methods were not enough, creating communication gaps, frustration, and delays. Datamatics was brought in to deliver a secure, cloud-based managed communication solution.

Datamatics implemented an AWS cloud-based healthcare communication application with scalable services including EKS, CloudFront, S3, RDS, SQS, and SNS, plus a “Hold to Talk” voice messaging feature and end-to-end encryption. The result was a 24/7 communication channel with real-time updates, 51.8K voice messages processed, and 99.6% high availability, significantly reducing staff burden and improving connectivity between patients, families, and hospital staff.