Case Study: North America’s Leading LTL Freight Carrier achieves a unified, scalable Salesforce platform with Datamatics

Stabilizing and scaling Salesforce for north america’s Leading LTL carrier

The Leading Less-Than-truckload (Ltl) Freight Carrier, North America’s leading LTL freight carrier, relied on Salesforce to support high-volume sales and service operations but struggled after go-live due to limited internal resources, insufficient training, and functional gaps in the platform. The company needed help from Datamatics to improve its Salesforce environment without disrupting business continuity.

Datamatics assessed the existing Salesforce setup and delivered targeted support for Sales Cloud and Service Cloud, along with configuration enhancements, knowledge transfer, ongoing training, and managed services. Datamatics also enabled integrations with systems such as IBM i, SQL Server, Azure Data Factory, Confluent, Power BI, Okta, and Obsidian. As a result, the carrier achieved a unified CRM platform, stronger user adoption, better operational visibility, and reduced manual effort.