Case Study: Leading Sustainability Enabler achieves 45% higher cost efficiency with Datamatics Field Service Management app

How Datamatics Boosted Technician Utilization and Cost Efficiency

Leading Sustainability Enabler, Europe’s leading sustainability enabler and B2B wholesale platform for new and used electronic devices, needed an end-to-end partner to implement a field service management solution on the ServiceNow platform. The customer wanted faster after-sales support, shorter dispatcher assignment times, better technician location traceability, and the ability for technicians to self-assign work orders.

Datamatics developed a customized Field Service Management app using ServiceNow and an Agent app with geolocation, technician status tracking, and task assignment features. As a result, Datamatics helped increase technician utilization from about 65% to 85%, improve customer satisfaction with faster request handling, and boost cost efficiency by up to 45%.