Case Study: Leading Public Sector Bank achieves 400% efficiency improvement in Trade Finance with Datamatics TruBot RPA

400% efficiency improvement in the Trade Finance division of a leading public sector bank

Leading Public Sector Bank faced slow, error-prone trade finance operations—manual processing of letters of credit (LC) and bank guarantees (BG) that required 6–7 hours of after-hours work, high data-entry errors and large FTE effort. The bank engaged Datamatics to automate these processes using Robotic Process Automation (TruBot).

Datamatics implemented a multi-bot TruBot solution with auto-validation against the core banking system and pre-programmed logic to close LC/BG across multiple touchpoints. The solution cut turn‑around time from 6 hours to 15 minutes (a 96% reduction), delivered a 400% improvement in process efficiency and achieved operating cost savings of INR 5.1 Mn, while reducing errors and manual effort.