Case Study: Leading Digital Entertainment Provider achieves streamlined subscriptions and improved business performance with Datamatics

Enhancing Customer Experience Enterprise Transformed with Datamatics Salesforce Automation

Leading Digital Entertainment Provider, a renowned on-demand video streaming platform in APAC, struggled with fragmented data across multiple systems, limited visibility into service team activity, and a complex process for sales, onboarding, support, and reporting. The company turned to Datamatics and Salesforce Service Cloud automation to help unify customer information, tickets, and business data across its B2B, B2C, and B2G operations.

Datamatics implemented a comprehensive solution that merged sales, customer onboarding, and support processes, delivering 40+ workflows, 76 reports, 7 dashboards, and 6 external integrations for more than 60 users. The result was faster API-based reporting, a single view of key metrics, a 12% increase in subscriptions, a 15% improvement in business throughput and customer experience, and over $10K in cost savings.