Case Study: Medsen Apotheken saves time and improves customer service with Datalogic Gryphon GM4100 imagers

Medsen Apotheken Saves Time and Enhances Customer Service Using the Gryphon Imager From Datalogic

Medsen Apotheken, a chain of 42 pharmacies in the Netherlands, was challenged leading to wasted trips and high call volumes for status updates, which prevented pharmacists from focusing on customer care. To resolve this, they collaborated with vendor Datalogic.

Datalogic, through its Gryphon GM4100 imagers, provided a track-and-trace solution that scans prescriptions at every process stage. This system automatically sends customers text notifications when orders are ready. The results for Medsen Apotheken were a 33% reduction in phone calls and a 40% time saving in shelving orders, allowing staff to dedicate more time to enhancing customer service while almost eliminating errors.

Medsen Apotheken

Danny van Velsen

Regional Manager