Case Study: Medsen Apotheken saves time and improves customer service with Datalogic Gryphon GM4100 imagers

Medsen Apotheken cuts prescription calls by 33% and shelving time by 40% with Datalogic

Medsen Apotheken, a chain of 42 pharmacies in the Netherlands, faced challenges with prescription delivery times, which often resulted in customers making unnecessary trips and pharmacists fielding a high volume of status calls. To better inform customers and increase satisfaction, Medsen Apotheken collaborated with vendor Datalogic and their partner Viridis Nederland to implement a solution using the Gryphon GM4100 imager.

The solution used Datalogic's wireless Gryphon imagers to track prescriptions at every phase of the process, enabling automatic text message notifications to customers. This resulted in a 33% reduction in phone calls and a 40% time saving in shelving orders. The system also improved accuracy, eliminated mistakes, and ensured digital archiving for legal compliance, allowing pharmacists to use their time more efficiently to enhance customer service.

Medsen Apotheken