Case Study: Coop improves customer experience with Datalogic Joya Touch

Coop Sweden improved customer experience with Joya Touch

Coop Sweden, a long-time user of Shop Express self-scanning, needed to replace its aging hardware to keep the checkout experience fast and reliable for customers. As the system was becoming outdated, Coop evaluated several scanner options to find a better solution for in-store use.

Datalogic’s Joya™ Touch was selected because it is easy to hold and lets customers scan and pack products directly into their bags in one step. With Datalogic’s solution, Coop improved the shopping experience and reduced the number of cashiers needed, allowing staff to be redeployed elsewhere in the store to assist customers more effectively.

Coop