Case Study: thinkmoney saves 54 hours per month with Datagraphic Aceni

thinkmoney saves 54 hours a month with Datagraphic

thinkmoney, a UK-based banking services provider, faced a significant challenge in manually processing re-print requests for customer account statements. This time-consuming task was taking six minutes per request and distracting their team from other customer service duties. They partnered with vendor Datagraphic to implement a solution using the Aceni automated outbound mail service.

Datagraphic's solution automated the statement generation, production, and mailing process through its UK production centre. This implementation saved thinkmoney 54 hours of staff time every month and achieved a 75% reduction in processing time. The solution from Datagraphic also notably improved staff morale and reduced associated business costs by 75%.

Thinkmoney