Case Study: St Mungo’s improves rent statement distribution with Datagraphic’s Aceni Hybrid Mail

St Mungo’s cuts rent statement mailing costs by two-thirds with Datagraphic

St Mungo’s, a UK homelessness charity, faced a manual and time-consuming process for distributing rent statements to its housing clients. The challenge involved staff printing, folding, and mailing documents, which lacked an audit trail and took area managers away from their core support work. Seeking efficiency, St Mungo’s turned to Datagraphic and its Aceni Hybrid Mail service.

Datagraphic’s solution automated the print and post workflow, providing significant time savings and a clear audit trail. The results included a reduction in postage costs to two-thirds of a stamp price per item and the ability to scale operations to handle ten times the volume without additional staff. The implementation also freed up managers to focus on client support and allowed St Mungo’s to quickly adapt to electronic workflows during the pandemic.

St Mungo’s