Case Study: ScotRail achieves controlled, secure payslip distribution with Datagraphic Epay

ScotRail releases epayslips 3 days early with Datagraphic

ScotRail, a passenger train operator in Scotland, faced significant challenges with its manual payslip distribution process. The system was inefficient, often resulting in delayed or missed deliveries to its 4,800 employees, which raised concerns about meeting legal obligations. The resource-intensive internal sorting process and high volume of requests for copy payslips prompted ScotRail to seek a new solution, leading them to partner with vendor Datagraphic and its Epay service.

Datagraphic implemented its Epay application, which provided a multi-channel solution. This gave employees secure online access to their payslips while also efficiently producing paper copies for those who did not opt-in. The solution allowed ScotRail to release payslips three days ahead of payday with a full audit trail. As a result, 40% of employees immediately opted for Epay, administration was reduced, and the payroll team gained a controlled and secure distribution process.

ScotRail