Case Study: Scotmid Co-operative achieves pension auto-enrolment communications efficiency with Aceni by Datagraphic

ScotMid Co-Operative delivers pension auto-enrolment mailings for less than internal costs with Datagraphic

Scotmid Co-operative, a retailer with 350 stores and 5,000 employees, faced a significant administrative challenge in meeting the legal obligations for pension auto-enrolment communications. Their busy payroll team was constrained by the labor-intensive task of printing, collating, and dispatching accurate and timely mailings to specific employee groups. The vendor Datagraphic provided a solution using its Aceni service for inbound mailroom automation.

By implementing Datagraphic's solution, Scotmid was able to outsource its pension auto-enrolment mailings. This resulted in the process being completed for less than the internal cost, with no need to recruit additional staff. The service provided improved address accuracy through pre-mailing validations and was backed by a service level agreement to ensure on-time delivery, freeing the internal team to focus on more valuable work.

ScotMid Co-Operative