Case Study: ITV Pensions achieves digital pension communication and lower environmental impact with Datagraphic Epay

ITV Pensions boosts completion to 58% with Datagraphic

ITV Pensions faced the challenge of modernizing its traditionally paper-based process for validating member data during its triennial actuarial valuation. This manual, paper-heavy approach created a high administrative burden, risked data loss, and had a significant environmental impact due to high printing and postage volumes. Partnering with vendor Datagraphic, ITV sought a hybrid digital solution to improve data accuracy and engagement while reducing its reliance on paper.

Datagraphic implemented a solution by redeploying its existing Epay software to create an automated, hybrid workflow. This digital-first approach allowed members to respond online or via paper forms, resulting in a 58% completion rate and a 19% increase in captured email addresses. The solution reduced ITV's print, postage, and manual input costs while minimizing environmental impact through carbon-neutral processes and reduced waste. Datagraphic's implementation provided a scalable foundation for ITV's ongoing digital engagement and transformation goals.

ITV Pensions