Case Study: Zola achieves automated, scalable privacy request fulfillment with DataGrail

Wedding Company Loves Union of Privacy Automation and Excellent Customer Support

Zola, a wedding company serving over two million couples, faced a growing privacy-compliance burden when CCPA enforcement began in 2020. With a small legal team and many disparate systems holding personal data, Zola determined that manually processing privacy requests would be costly and slow. They selected DataGrail’s Request Manager to avoid building an internal tool and to automate request fulfillment across their stack.

DataGrail’s Request Manager connected to Zola’s customer service and marketing systems, enabling quick, accurate privacy request fulfillment with minimal engineering involvement. The solution reduced the number of people and time required per request, lowered risk, and delivered significant cost and labor savings; Zola also highlighted DataGrail’s top-tier customer support and the platform’s scalability as regulations evolve.

Zola

Laura McAleer

Senior Counsel