Case Study: Revolve Group achieves automated privacy request fulfillment in minutes with DataGrail

Next-generation fashion retailer uphold their customers’ trust with safeguard data privacy solution

Revolve Group, a next‑generation fashion e-commerce retailer serving millions of customers, faced a growing privacy burden: its two‑person legal/privacy team was manually handling hundreds of data subject requests across numerous third‑party cloud apps, living in spreadsheets and relying on engineering to extract data. To address this, Revolve Group implemented DataGrail’s Request Manager and DataGrail Integration Network to automate and centralize DSR workflows.

DataGrail connected Revolve Group’s third‑party systems (via its 1,800+ app Integration Network), provided a no‑code onboarding experience and an intake form, and centralized request fulfillment in Request Manager. The result: request handling dropped to roughly 2 minutes each, engineering involvement and manual errors were eliminated, and the company significantly reduced labor and total cost of ownership—freeing the two‑person team to scale while improving customer transparency.

Revolve Group

Jodi Chapin

General Counsel and Corporate Secretary