Case Study: Compass achieves streamlined DSR management and a collaborative, business-aligned privacy program with DataGrail

Compass - Customer Case Study

Compass, a real estate company, needed to scale a sustainable, cross‑functional privacy program—building collaboration with business teams, handling growing Data Subject Requests (DSRs), and mapping where data lives across its tech stack. To address these challenges, Compass began using DataGrail in 2023, leveraging DataGrail’s DSR management and automated data‑mapping capabilities to centralize requests and generate Records of Processing Activities (RoPAs).

By implementing DataGrail’s DSR workflow and automated data map, Compass made its DSR process more official and efficient, reduced engineering time spent on privacy tasks, improved the customer experience for privacy requests, and accelerated RoPA generation and compliance reporting. DataGrail helped Compass operationalize privacy across Legal, InfoSec, and Data Analytics, strengthening monitoring, reporting, and cross‑functional collaboration.

Compass

Lauren Ervin

Associate General Counsel, Data Privacy