Case Study: Aura achieves real-time risk visibility and faster data subject request handling with DataGrail

Exceptional privacy leadership in the age of AI

Aura, led by Chief Privacy Officer Mirena Taskova, faced the challenge of managing expanding AI-related privacy risks across complex vendor and data flows while also speeding up data subject request handling. As a DataGrail customer since 2019, Aura needed continuous visibility into system risk and a more efficient Data Subject Request Management process.

DataGrail provided Live Data Map for real-time visibility into data flows and risk, and DataGrail Request Manager integrated with Aura’s core systems to streamline DSARs. The DataGrail solutions gave Mirena centralized monitoring and reporting, empowered the Customer Service team to handle requests more effectively, and produced faster request turnaround times while enabling proactive, ongoing AI and privacy governance.

Aura

Mirena Taskova

Chief Privacy Officer