Case Study: Bed Bath & Beyond achieves DSR turnaround cut from 3 weeks to hours with DataGrail

Bed Bath & Beyond - Customer Case Study

When Bed Bath & Beyond merged with Overstock in 2023 it inherited an outdated privacy model and a slow, manual process for handling data subject requests (DSRs). The company selected DataGrail to run its entire privacy program, using DataGrail’s automated data discovery, mapping, and DSR management solution to replace email-based requests and to integrate with a complex estate of roughly 50 cloud and on‑prem systems.

DataGrail implemented a turnkey platform that unified legal, compliance, security, and engineering workflows, automating discovery, mapping, and DSR fulfillment across all systems. The result: DSR turnaround fell from about three weeks to a few hours (or less than a day), a single person can now manage requests that previously touched many teams, engineers were freed to focus on core work, and Bed Bath & Beyond realized a 10x ROI from the DataGrail investment.

Bed Bath & Beyond

Brandon Greenwood

Chief Information Security Officer