Case Study: Dexcom achieves 3× faster DSR processing and saves up to 1,200 hours/month with DataGrail

Dexcom - Customer Case Study

Dexcom, a fast-growing med‑tech company, faced a manual, decentralized privacy program that struggled to keep up with exponential growth and complex medical-data regulations. To modernize DSR handling and centralize request tracking, Dexcom adopted DataGrail in 2020, leveraging DataGrail’s privacy platform, Integration Network, API and Managed Services.

DataGrail automated request tracking, added lifecycle alerts, provided Managed Services, and enabled a custom bot via its API to navigate internal systems and automate deletions. As a result, Dexcom now processes requests three times faster, gained an additional 10% speed from Managed Services while reducing required staff by two, and saved 800–1,200 hours per month across three teams—freeing thousands of hours for strategic work and strengthening compliance.

Dexcom

Eric Lovell

Lead Privacy Counsel