Case Study: Connect NZ unifies telecom billing across multiple services with Datagate

Connect NZ unifies billing for 25,000 repairs a year with Datagate

Connect NZ, a long-established voice, video, and IT company, faced the challenge of manually billing its expanding range of services. Their growth strategy relied on selling multiple services to their customer base, but they needed a way to automate and unify the billing process onto a single, transparent invoice. To solve this, they turned to vendor Datagate and its billing and customer portal solution.

The solution implemented by Datagate streamlined and centralized Connect NZ's telecom billing, providing automation and accuracy. The results included operational efficiency for Connect NZ and transparency for its customers through an online portal with reporting tools. Most significantly, Datagate unlocked substantial growth opportunities, enabling Connect NZ to easily add new service lines like managed phone systems, repair services, and even potential new partnerships, all to a single bill.

Connect NZ