Case Study: VRCCO modernizes veterinary front-desk service with Dataflix’s Cricket AI assistant

Vrcco engages 1,000+ pet parents and cuts call volume by ~40% with Dataflix

Vrcco, a veterinary referral center, faced rising demand for its specialty and emergency services, which led to overwhelmed front-desk staff, extended caller wait times, and frustrated pet parents. They partnered with vendor Dataflix to find a scalable solution to enhance client engagement without adding headcount.

Dataflix built and deployed Cricket, an AI assistant powered by IBM watsonx Assistant and integrated with EZYVet. The solution provided 24/7 self-service scheduling, symptom checks, and customer service. This resulted in over 1,000 unique pet parents engaging with the assistant and an estimated 40% reduction in inbound call volume and front-desk workload for Vrcco.

Vrcco