Case Study: SGP Healthcare achieves 24/7 patient engagement with Dataflix's Google Cloud virtual agent

SGP Healthcare launches 24/7 patient engagement in days with Dataflix

SGP Healthcare, a healthcare company integrating modern medicine with Ayurveda, faced challenges with its human-intensive telephony system for patient engagement. High operational costs, limited clinic hours, and long patient wait times drove the need for a scalable, always-on solution. They partnered with Dataflix to implement a conversational AI virtual agent to address this.

Dataflix built the SGP Virtual Agent on Google Dialogflow and ConverX Messenger, providing 24/7 self-service for appointments, billing, and general enquiries. The solution delivered patient engagement with no wait times and was launched in a matter of days. It significantly increased clinic productivity by freeing staff time for higher-value care. Dataflix implemented a complete serverless architecture on Google Cloud to accelerate time-to-market.

SGP Healthcare