Case Study: Roboxa achieves 24/7 customer engagement with Dataflix’s AI virtual assistant

Roboxa launches 24/7 virtual assistant in days with Dataflix

Dataflix partnered with Roboxa Technologies, an enterprise Smart Glass solution provider, to address their customer engagement challenges. Roboxa's primary telephony system was overwhelmed by call volume, leading to long wait times, high operational costs, and lost inbound leads. They needed a self-serve, always-on channel to handle routine enquiries without expanding their call center.

To solve this, Dataflix built the Roboxa Virtual Agent, a conversational bot built on Google Dialogflow and ConverX Messenger. This solution engaged new leads, scheduled demos, and resolved common support questions directly on the company's website. As a result, Roboxa's global enterprise customers and new leads are now engaged 24/7 with no wait times, and the virtual agent was brought from idea to live in just days.

Roboxa