Case Study: KIA achieves faster self-service customer support with Dataflix's AI Virtual Assistant

KIA launches 24/7 self-serve virtual assistant with Dataflix

KIA, an automotive manufacturer, faced the challenge of having its vehicle information fragmented across multiple systems and languages. This forced KIA owners to navigate numerous apps and manuals for common questions, resulting in long wait times for service. To make this information more accessible, they partnered with vendor Dataflix to create a modern conversational interface.

Dataflix designed and built a serverless, AI-powered virtual assistant for KIA using Google Dialogflow and ConverX Messenger. The solution provides instant answers to common enquiries and helps with service appointments, delivering faster answers without human intervention and lifting the overall customer experience. Dataflix's expertise accelerated the project's time-to-market.

KIA