Case Study: Hyundai improves customer self-service and 24/7 support with Dataflix Virtual Agent

Hyundai AutoEver America partnered with Dataflix to analyze, design & build text-based AI-powered conversational interfaces for Hyundai’s customers to enable highly engaging customer experiences

Hyundai AutoEver America (HAEA) faced a challenge with its customer service teams receiving thousands of calls monthly, leading to slow response times and duplicated effort. To improve customer experience and achieve cost savings through call deflection, they partnered with vendor Dataflix for an AI-powered conversational solution.

Dataflix implemented a solution using Google Dialogflow and Dataflix Messenger to create the "Hyundai Virtual Agent." This text-based chatbot provides 24/7 self-serve support for general inquiries, delivering faster, consistent responses. The results included accelerated time-to-market with a serverless architecture and an improved overall customer experience by automating simple tasks and reducing wait times.

Hyundai