Case Study: Vidio scales to 8 million live viewers and reduces MTTR with Datadog

Keeping the Stream (A)live Scaling a region’s leading live streaming service with confidence

Vidio, EMTEK’s multi-platform streaming service, reaches tens of millions of viewers in Indonesia (over 60M monthly active users and 40M+ downloads) and must deliver high-quality, low-latency streams—even during massive spikes (up to 8 million viewers for popular soccer matches). The team needed real-time visibility into their dynamic GCP cloud environment without adding operational or onboarding overhead so they could ensure uptime and consistent stream quality.

By adopting Datadog’s Infrastructure Monitoring, APM, and Synthetic Monitoring with GCP integration and custom dashboards, Vidio gained end-to-end observability across services, pipelines, and user flows and incorporated monitoring into daily workflows. The platform enabled proactive testing and faster troubleshooting, reducing MTTD/MTTR, improving system health visibility, and allowing Vidio to scale and stream reliably to millions of viewers.

Vidio

Ismail Hasbullah

Head of Operations