Case Study: Itaú Unibanco achieves 100% cloud observability with Datadog

Itaú Unibanco cuts incident resolution time by 35% with Datadog

Itaú Unibanco, the largest bank in Latin America, faced challenges in managing the immense scale and complexity of its technology modernization and cloud migration. With telemetry data growing to petabytes per month and observability tools siloed, the bank needed a unified platform to gain full visibility, simplify engineering workflows, and ensure the reliability of its critical digital services. They partnered with Datadog to address this.

By implementing Datadog's integrated platform, including Application Performance Monitoring, Real User Monitoring, and Observability Pipelines, Itaú Unibanco centralized its observability. Datadog provided AI-driven insights and a single pane of glass for metrics, logs, and traces. The results were significant: the bank achieved 100% observability coverage in the cloud, reduced issue resolution time by 35%, lowered its incident rate by 40%, and reduced daily log volume by 40%, leading to substantial cost savings and improved operational efficiency.

Itaú Unibanco