Case Study: Delta Dental of New Jersey and Connecticut achieves 4x faster delivery and accelerated time-to-insight with Datadog

Delta Dental of New Jersey and Connecticut uses Datadog to accelerate time to insight and get new features to market faster

Delta Dental of New Jersey and Connecticut, a regional dental benefits provider serving about 1.9 million customers, needed to become more data-driven as customer expectations and its product portfolio grew. The IT team struggled with fragmented, ad hoc monitoring and limited visibility across a new microservices- and API-based stack, which made it hard to identify root causes quickly and risked production bugs—even as the business wanted faster feature releases.

By centralizing logs, APM, and infrastructure monitoring with Datadog on Google Cloud, the company gained enterprise-grade observability that supports its agile DevOps model. The change accelerated troubleshooting and time to insight, cut delivery cycles from multiple weeks to about one week (4x faster), gave data scientists access to platform data within a week, and freed engineers to focus on higher‑value work while improving customer experience.

Delta Dental

Justin Lahullier

CIO and Acting CISO