Case Study: TymeX scales to support 14M customers and cuts MTTI to 1 minute with Datadog Log Management

TymeX scales to support more than 14M customers with Datadog Log Management

TymeX, the product and technology hub of Tyme Group, supports 14 million customers across South Africa and the Philippines with a 400+‑engineer organization. As TymeX scaled, its distributed banking systems and “black box” third‑party vendors created visibility gaps and forced engineers into slow, manual incident investigations—delaying remediation of failed transactions and risking regulatory breaches and poor customer experiences.

By adopting Datadog Log Management as a unified observability platform, TymeX automated monitoring setup, correlated logs, metrics, and traces, and used Pattern Inspector and AI‑powered anomaly detection to speed troubleshooting. The result: mean time to identify fell from one hour to one minute, customer service call volume dropped 35%, Datadog was adopted by hundreds of engineers, and the company can more easily roll out services to new countries.

TymeX

Minh Le

General Director